Carrier Relations Director

5 dni temu


Wrocław, Województwo dolnośląskie, Polska Tbwa ChiatDay Inc Pełny etat

Vonage is a global cloud communications leader that accelerates digital transformation through unified communications, contact center applications, and communications APIs.

This role matters as it leads a team in developing, optimizing, and managing relationships with voice and messaging carrier partners. The Sr Director will foster collaboration, coach team members, and ensure the effective delivery of high-quality services. Leadership will improve operational efficiency, service reliability, and compliance while aligning team goals with organizational objectives.

Responsibilities:

  • Cost Management: Oversee overall cost targets and create agreements to achieve Vonage's needs across its product portfolio.
  • Lead, mentor, and grow a cross-functional team responsible for managing carrier and vendor relationships.
  • Establish team objectives, monitor performance, and provide coaching to ensure continuous improvement and achievement of KPIs.
  • Foster a collaborative environment across departments to enhance communication and teamwork.


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