Global Infrastructure Manager

6 dni temu

Kraków, Lesser Poland Promote Project Pełny etat

Promote Project's IT team is committed to continuous improvement, collaborating across departments to optimize business applications and support our company's strategic objectives.

About The Role

We are looking for an empathetic & curious problem solver, who can challenge the status quo and uplift the people around them. This is a space where you can have an impact by helping hone our processes and implement systems that solve real business problems.

Responsibilities
  • Act as primary IT support and escalation for the Poland region, managing employee onboarding, offboarding, and IT processes
  • Oversee employee lifecycle tasks (like IT orientations), office infrastructure, and equipment provisioning (network, A/V, etc.)
  • Provide IT support for office/company events, global helpdesk requests, and employees across multiple OS platforms within SLAs
  • Administer IT SaaS tools (Okta, Google, Zoom, Slack, etc.), manage Atlassian suite (Jira, Confluence), and handle SAML integrations and workflows
  • Track and maintain corporate assets using the asset management tool and manage endpoint security (detections, investigations, remediation)
  • Create IT automation and workflow solutions (custom scripting, Workato, Okta Workflows, Torii, BetterCloud)
  • Develop and maintain IT documentation for the knowledge base
  • Manage MDM policies, patch management, and strategic IT initiatives at scale
  • Design and implement scalable IT automation and workflows (custom scripting, Workato, Okta Workflows, Torii, BetterCloud)
  • Develop advanced API scripting for MDM platforms, systems, and integrations
  • Create Jamf MDM policies and scalable patch management solutions
  • Manage and execute large-scale strategic IT initiatives and projects

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