Cloud Platform Support Specialist

6 dni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

About the Job

We are seeking a skilled Cloud Platform Administrator to join our team in Warsaw. As a key member of our Managed Services team, you will be responsible for installing, configuring, maintaining, supporting, and servicing customer SAS cloud systems & environments hosted by SAS or deployed on the customer's premises.

You will have the opportunity to work with a variety of customers day-to-day and contribute to shaping how we work in the region. Your primary focus will be on delivering excellent customer service using a customer-first and continuous improvement mindset.

As a Cloud Platform Administrator, your responsibilities will include:

  1. Providing hands-on administration, maintenance, and installation of SAS Enterprise software and solutions.
  2. Supporting global PSD/Partner delivered batch jobs and automations.
  3. Managing day-to-day work through SAS Cloud ticketing systems using CIS best practices for ticket update quality and frequency.
  4. Using IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements for SAS Cloud customers.
  5. Creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content.
  6. Configuring, managing, monitoring, and debugging mid-tier software.
  7. Managing, monitoring, and maintaining container-based applications deployed in cloud container services.
  8. Developing tools and software to manage SAS and third-party software.
  9. Diagnosing, documenting, reporting, and resolving system problems.
  10. Working directly with external customers and interface with other support teams and vendors.
  11. Participating in a 24x7x365 on-call rotation.


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