Process Manager with German Expert
6 dni temu
We are seeking an experienced Process Manager to join our team, who possesses a strong background in IT infrastructure and change management. This individual will be responsible for leading the management of incidents, ensuring timely resolution, and participating in CABs to identify major changes that can generate significant business impact.
Your Key Responsibilities- Communicate effectively with stakeholders regarding incident status and progress.
- Mobilize teams and third-party resources as necessary to resolve incidents efficiently.
- Report critical incident resolution status to top management.
- Collaborate with colleagues to anticipate and mitigate potential risks associated with major changes.
- A minimum of 12 months of experience in IT infrastructure or a customer service/IT environment, with a proven track record in change management.
- Familiarity with ITIL methodology and change management systems, such as MIM.
- Excellent communication and leadership skills, with the ability to work effectively in a 24/7 mode.
- Fluent English and German language skills, both verbal and written.
Capgemini is a global leader in partnering with companies to transform and manage their businesses through technology. We strive to create a workplace where everyone can succeed and feel valued, based on qualifications and performance rather than personal characteristics.
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