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Service Delivery Coordinator

2 tygodni temu

Warszawa, Mazovia, Polska Worldline Pełny etat

We are seeking a Service Delivery Coordinator to join our team at Worldline. As a key member of our operations team, you will be responsible for ensuring that our customers receive exceptional service and support.

Your role will involve serving as the primary point of contact for service delivery, building and maintaining strong customer relationships, and ensuring operational performance meets our high standards.

You will also be responsible for safeguarding and improving the quality of delivered services, managing performance reporting for management and accounts, and mitigating and solving escalations.

Responsibilities

  • Serving as the primary point of contact for service delivery;
  • Building and maintaining strong customer relationships;
  • Ensuring operational performance meets high standards;
  • Safeguarding and improving the quality of delivered services;
  • Managing performance reporting for management and accounts;
  • Mitigating and solving escalations;
  • Promoting the organization's capabilities and work;
  • Managing queries through knowledge of products and processes;
  • Measuring customer satisfaction.