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Corporate IS Support and Maintenance Manager

2 tygodni temu

Kraków, Lesser Poland emagine Polska Pełny etat
Responsibilities

The Global IS Operations Manager Corporate will be responsible for:

  • Supporting the team in problem-solving by guiding and orienting them effectively.
  • Managing knowledge by ensuring the implementation and continuous improvement of standards and enhancing team skills.
  • Monitoring KPIs related to security and quality to ensure compliance and performance.
  • Collaborating closely with D&IS teams and business stakeholders to integrate, implement, and support applications within the assigned scope.

The role also involves:

  • Being accountable for managing standard requests, corrective actions, and small evolutions in the application landscape.
  • Monitoring application usage and performance, identifying areas for improvement, and ensuring adherence to agreed-upon KPIs and SLAs.