Customer Service Representative with French Fluency
2 tygodni temu
Job Overview:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional customer experiences through various communication channels.
About the Role:
You will be supporting a well-known brand, Marks & Spencer, and will be working closely with our team to ensure that customers receive a fantastic experience on all interactions. You will have the opportunity to develop your skills and knowledge through extensive initial training, allowing you to work confidently from day one.
Key Responsibilities:
- Deal with customer queries through calls, emails, and web forms, ensuring delivery of a quality service on a consistent basis.
- Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional, and consistent manner.
- Accurately record all contact interactions on systems in line with expected process.
- Provide a positive image and great first impression to all contacts.
- Build sustainable relationships of trust with customers, team members, and clients through open and interactive communication.
Requirements:
- C1 English skills + C1 French Language skills.
- Highly methodical with thorough attention to detail.
- Excellent organisational skills and ability to work to stringent customer service SLA's and KPI's.
- Confidence and ability to communicate clearly and effectively.
- Excellent PC and data entry skills.
- Proactive attitude with ability and ambition to develop role in the future.
- Able to work in shifts between 10am – 6pm Monday to Sunday, 5 days a week.
- Ready to participate full time in on site training (4 weeks) and then work in hybrid mode (3 days from office and 2 days remotely).
Benefits:
- Employee Assistance Program for employees and their families.
- An extra day off for voluntary activities close to your heart.
- Access to our Employee Network Groups.
- Opportunity to become one of the Internal Trainers.
- Multisport Plus / Classic or MultiKafeteria benefit systems.
- A positive atmosphere with excellent work-life balance.
What We Offer:
We provide a supportive and inclusive environment where you can grow and develop your career. Our team is committed to delivering exceptional customer experiences, and we are looking for like-minded individuals to join us in this mission.
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