Senior Cloud Operations Specialist

19 godzin temu


Gdańsk, Pomerania, Polska Grid Dynamics Poland Sp. z o.o. Pełny etat

Grid Dynamics Poland Sp. z o.o. is a key player in the industry, and we're looking for a skilled DevOps Engineer to join our team.

The ideal candidate will be responsible for working with customers and partners to resolve complex issues in container orchestration (Docker, Kubernetes) and application deployments. They'll analyze customer trends, provide insights to engineering teams, and contribute to a knowledge base.

Key Responsibilities
  • Collaborate cross-functionally with customers and partners to address intricate customer questions and drive incidents to resolution.
  • Troubleshoot, isolate, and resolve container orchestration/management issues, specifically Docker and Kubernetes.
  • Troubleshoot, isolate, and resolve complex application deployments issues.
  • Analyze and categorize customer interactions trends to provide accurate and meaningful feedback to Engineering and SRE organizations.
  • Develop comprehensive knowledge base articles.
  • Participate in post-mortem reviews and drive ongoing improvement.
  • Dedicate attention to minute details to drive operational excellence in every aspect of their work.
Requirements
  • Several years of experience supporting highly scalable applications and web services.
  • Hands-on experience with open-source technologies such as Kubernetes, Docker, Spark, Kafka, etc.
  • Comfortable working with a very technical customer base.
  • Comfortable providing a wide range of support, from simple issue resolution to end-to-end on-boarding.
  • Strong familiarity with modern server technologies and architectures.
  • Strong attention to detail.
  • Excellent analytical capabilities.
  • Passionate about Technical Support.
  • Strong Communication skills.
  • Strong experience with troubleshooting.
What We Offer
  • Opportunity to work on cutting-edge projects.
  • Collaboration with a highly motivated and dedicated team.
  • Competitive compensation package.
  • Flexible schedule.
  • Benefits package including medical insurance and sports opportunities.
  • Corporate social events.
  • Professional development opportunities.
  • Well-equipped office.


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