CO Analyst

Job Title: CO Analyst - Customer Service Auto & Aero Specialist

About the Role:

We are seeking a highly skilled CO Analyst to join our team in the Customer Service Auto & Aero department. As a CO Analyst, you will be responsible for managing customer relationships, handling customer transactions, and reviewing purchase order requirements to ensure compliance with 3M terms and conditions.

Key Responsibilities:

• Proactively manage customer relationships and be the single point of contact for all queries and issues encountered.
• Handle customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery.
• Review purchase order requirements to ensure compliance with 3M terms and conditions.
• Collaborate with internal logistics, Customer Issue Resolution, and collection team to guarantee service quality and resolve claims.
• Participate in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency.

Requirements:

• Bachelor's degree or higher from an accredited institution.
• Equivalent professional experience (minimum 2 years).
• Strong skills of ERP and CRM systems (SAP and SalesForce desirable).
• French and English at minimum C1 level (knowledge of any additional European languages will be an asset).

What We Offer:

• Competitive pay and benefits.
• Private medical care.
• Life insurance.
• Retirement scheme.
• Multisport card.
• Opportunity to work globally as part of an international organization.
• Work in a respectful, inclusive, and friendly environment with an open-door policy.
• Professional training and onboarding package.
• Supporting your professional development, possibility to gain certifications/co-founding studies.
• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering.
• Internal integration events.
• Holiday Bonus.

How to Apply:

For more details on what happens before, during, and after the interview process, check out the Insights for Candidates page at If you have further questions, please reach out to Max (our AI Virtual Assistant) via our Career Page.

Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.