IT Support Specialist with German and English

3 tygodni temu


Wroclaw, Polska Hemmersbach Pełny etat
Job Title: Service Desk Agent with English and German

We are seeking a highly skilled Service Desk Agent to join our team at Hemmersbach. As a Service Desk Agent, you will be responsible for providing top-notch IT support to our end-users located globally.

Key Responsibilities:
  • Provide IT support to end-users via phone, email, and chat
  • Analyze, troubleshoot, and resolve application/OS problems
  • Monitor ticket timelines and ensure timely resolution
  • Work collaboratively with the team to resolve complex issues
  • Adhere to company policies and procedures
Requirements:
  • Minimum 1 year of experience in technical support
  • Excellent communication and problem-solving skills
  • Proficiency in English and German (B2 level or higher)
  • Knowledge of ticketing tools and software
  • Ability to work in a fast-paced environment
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
How to Apply:

If you are a motivated and experienced Service Desk Agent looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you


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