Technical Solutions Architect for Genesys Cloud CX

7 dni temu


Kraków, Lesser Poland Heineken Pełny etat

At Heineken, we are committed to making our brewery the most connected in the world. Our Digital & Technology Team plays a crucial role in this mission, ensuring best-in-class technology and a data-driven culture. As a Senior Solution Engineer in the Contact Center Team, you will be responsible for the technical configuration, development, and integration of products and platforms based on Genesys Cloud CX.

You will provide expert guidance and ensure alignment with architecture and business objectives while driving end-to-end operations of the platforms. Your key responsibilities will include designing, configuring, developing, and integrating IT solutions within the Genesys Cloud CX tech stack, providing technical and architectural input, and communicating with users and stakeholders.

To succeed in this role, you should have 8+ years of experience in a similar position developing IT solutions into large multi-nationals, at least 5+ years of hands-on experience with mandatory-to-know technologies, and strong knowledge of distributed systems and integration methodologies.

You should also have experience working in an Agile environment, collaboration with cross-functional teams, and expertise in monitoring and troubleshooting cloud-based telecom services and infrastructure.

In addition, you should have proficiency in scripting languages such as Python and JavaScript, with API and SQL database knowledge, and experience integrating CRM/WFM systems.

The ideal candidate will have relevant Genesys Cloud certifications, Microsoft Technologies familiarity, and Session Border Controllers (SBC) experience. You will work directly with the Product Owner(s) and Product Architect(s), understanding business needs and translating them into specifications and services.

This role reports directly to the Solution Engineering Lead. If you are a pragmatic, collaborative team player who thrives in a fast-paced and changing environment, and can learn new technologies quickly, we encourage you to apply for this exciting opportunity.

We offer flexible work from home schemes, attractive performance bonuses, parking spaces for employees, flexible working hours, Sodexo cards, life insurance, employee referral programs, job opportunities within Heineken, private medical healthcare, and social events.



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