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Global Client Services Expert

2 tygodni temu

Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

We are looking for a Global Client Services Expert to join our team in Warsaw. In this role, you will be responsible for providing top-notch customer support to our Finnish-speaking clients in the streaming industry.

About the Role:

As a Client Services Expert, you will be the primary point of contact for our clients, handling their queries and concerns via phone, chats, and emails. You will also address contract and billing inquiries and serve B2B and B2C clients.

Responsibilities:
  • Handle client inquiries and concerns
  • Address contract and billing inquiries
  • Provide high-quality customer service

To succeed in this role, you will need strong communication skills, fluency in Finnish (C1 level) and English (B2 level), and a willingness to learn and adapt to new situations. You will also need to be available to work 5 days out of 7 with 8.5-hour long shifts per day and be willing to relocate to Warsaw.

What We Offer:
  • Relocation package, including transportation costs and accommodation
  • Social package, including MyBenefit cafeteria, private medical care, and life insurance