ServiceNow Business Solution Specialist

6 dni temu


Poznań, Greater Poland AmRest Holdings SE Pełny etat

Job Description

We are seeking a skilled and experienced ServiceNow Business Solution Specialist to join our team. As a key member of the ServiceNow project delivery team, you will be responsible for analyzing business needs, identifying problems, and proposing solutions within the ServiceNow platform.

Your primary responsibilities will include working with stakeholders to understand their needs, developing an implementation strategy, and collaborating with a team of developers and administrators to implement solutions.

In this role, you will support the technical delivery of transformation projects and perform the SCRUM master role as part of Agile delivery methods. You will also oversee workstream risks and issues, client reporting, and management of both onshore and offshore resources.

To succeed in this position, you should be resourceful, analytical, adaptable, and organized with the ability to build rapport with a diverse workforce.

The ideal candidate is passionate about driving enterprise success through technology and has a proven track record of delivering successful projects using ServiceNow.

Key Responsibilities

  • Analyze business needs and identify opportunities for improvement
  • Develop and implement solutions using ServiceNow platform
  • Collaborate with stakeholders to understand their needs and develop effective solutions
  • Manage and coordinate the delivery of transformation projects
  • Oversee workstream risks and issues and ensure timely resolution
  • Provide expert-level knowledge of ServiceNow capabilities and best practices

Required Skills and Qualifications

  • 3+ years of experience in a Business Analyst or similar role
  • Proven experience in implementing ServiceNow platform
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and manage multiple priorities
  • ITIL Foundation certification (V3 or V4 preferred)


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