ServiceNow Technical Consultant
2 dni temu
We are seeking a highly skilled ServiceNow Technical Consultant to join our team at Fujitsu Technology Solutions Sp. z o.o. As a key member of our team, you will be responsible for delivering successful outcomes for our customers and the company.
Responsibilities- Provide technical input to qualification and business approval meetings to ensure a recognized technical contribution.
- Educate and negotiate the right technical solutions for customers, advising on options, risk, and impacts on business processes and technical architecture.
- Design small or medium-scale solutions (or parts of larger solutions) that require minimal review following peer review.
- Assist in the scoping of new opportunities and design tools and techniques to deliver efficiently.
- Maintain a high level of product and solution knowledge and an up-to-date skills profile in ServiceNow services.
- Support the sales team in developing the business, utilizing your expertise and experience of ServiceNow & other ITSM/ITOM tools and topics, frequently taking the leading role in client presentations and marketing events, to secure both new and extension business opportunities.
- Deliver a positive and value-add experience for customers in every interaction.
- Contribute tactical and impactful tools, techniques, and methods to continuously improve Fujitsu's technical delivery.
- Assist with gap analysis highlighting current state, future state, customer needs, best practices, market demands, and competition.
- Understand sales processes, information, and support requirements, and assist sales staff in identifying leads.
- Communicate in formal presentation settings, including medium-sized groups, internal and external project teams, and business unit events; develop written communications to address varied styles and information needs.
- ServiceNow Certified Administrator
- ServiceNow Certified Implementation Specialist
- Ability to manage competing priorities in a complex environment
- Excellent written and oral communication skills, including customer liaison at senior levels
- Excellent interpersonal and negotiating skills, ability to enable collaboration
- Project/change management experience and skills
- Investigation and analysis of problems with a methodical and disciplined approach
- Proactive customer support and problem resolution
- Ability to devise creative technical solutions, to research alternative solutions, and make recommendations
- Ability to convey a strong presence, professional image, and deal confidently with complex technical problems
- Sharing the costs of sports activities
- Private medical care
- Sharing the costs of foreign language classes
- Life insurance
- Remote work opportunities
- Extra social benefits
- Shopping coupons
- Holiday funds
- Employee referral program
- Charity initiatives
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