ServiceNow Technical Consultant

We are seeking a highly skilled ServiceNow Technical Consultant to join our team at Fujitsu Technology Solutions Sp. z o.o. As a key member of our team, you will be responsible for delivering successful outcomes for our customers and the company.

• Provide technical input to qualification and business approval meetings to ensure a recognized technical contribution.
• Educate and negotiate the right technical solutions for customers, advising on options, risk, and impacts on business processes and technical architecture.
• Design small or medium-scale solutions (or parts of larger solutions) that require minimal review following peer review.
• Assist in the scoping of new opportunities and design tools and techniques to deliver efficiently.
• Maintain a high level of product and solution knowledge and an up-to-date skills profile in ServiceNow services.
• Support the sales team in developing the business, utilizing your expertise and experience of ServiceNow & other ITSM/ITOM tools and topics, frequently taking the leading role in client presentations and marketing events, to secure both new and extension business opportunities.
• Deliver a positive and value-add experience for customers in every interaction.
• Contribute tactical and impactful tools, techniques, and methods to continuously improve Fujitsu's technical delivery.
• Assist with gap analysis highlighting current state, future state, customer needs, best practices, market demands, and competition.
• Understand sales processes, information, and support requirements, and assist sales staff in identifying leads.
• Communicate in formal presentation settings, including medium-sized groups, internal and external project teams, and business unit events; develop written communications to address varied styles and information needs.

• ServiceNow Certified Administrator
• ServiceNow Certified Implementation Specialist
• Ability to manage competing priorities in a complex environment
• Excellent written and oral communication skills, including customer liaison at senior levels
• Excellent interpersonal and negotiating skills, ability to enable collaboration
• Project/change management experience and skills
• Investigation and analysis of problems with a methodical and disciplined approach
• Proactive customer support and problem resolution
• Ability to devise creative technical solutions, to research alternative solutions, and make recommendations
• Ability to convey a strong presence, professional image, and deal confidently with complex technical problems

• Sharing the costs of sports activities
• Private medical care
• Sharing the costs of foreign language classes
• Life insurance
• Remote work opportunities
• Extra social benefits
• Shopping coupons
• Holiday funds
• Employee referral program
• Charity initiatives