MSP CX Technical Support Lead

2 tygodni temu


Poznań, Greater Poland Amazon Pełny etat

In this challenging role, you will be responsible for leading the MSP CX team in providing technical support to internal customers utilizing advanced robotics technology. You will work closely with product development, manufacturing, and site-level reliability teams to identify and resolve mechanical and system issues.

Responsibilities:
  • Develop and implement proactive monitoring tools to measure safety, reliability, and performance of advanced robotics systems.
  • Design and implement electro-mechanical tools and fixtures to support deployed and new products.
  • Lead on-site training sessions for RME teams supporting Amazon operations.

You will have the opportunity to develop and implement scalable standard operating procedures, performance metrics, and feedback mechanisms to enable the team to effectively scale.



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