Customer Service Coordinator for CEE Region

5 dni temu


Warszawa, Mazovia, Polska Macmillan Education Pełny etat

About the Role:

The Customer Service Coordinator for the CEE region at Macmillan Education's Warsaw office will ensure efficient service of CEE customers' orders, reporting directly to our Regional Operations Manager for the CEE region. This position involves managing customer orders from receipt to shipment, resolving discrepancies, and coordinating with the warehouse team.

Key Responsibilities:

  1. Managing customer orders from order receipt to shipment of product including entering, validating, and releasing orders in the system.
  2. Analyzing and resolving customer order discrepancies to prepare orders for downstream fulfillment activities.
  3. Cooperating with the warehouse team to supervise the fulfillment and shipping process.
  4. Communicating with the sales team on the execution of orders and providing them with SAP reports agreed with the sales director.
  5. Taking actions aiming at obtaining consents of authorized people from the sales team on processing orders with special prices or comprising gratis items.
  6. Coordinating work related to Freshdesk for the CEE region.
  7. Maintaining the correctness of prices, ISBN, and other commercial data in SAP.
  8. Error reporting and submitting problem solutions to the team responsible for the maintenance and development of the ERP system.
  9. Running the annual inventory of the main warehouse stock and posting respective documents in ERP.
  10. Compliance with the rules and procedures to be followed at Macmillan Education.


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