SAP Business Systems Consultant

7 dni temu


Warszawa, Mazovia, Polska Sonova Warsaw Service Center Sp. z o.o. Pełny etat
Job Description

The position is part of the global SAP CC team with colleagues located in various locations worldwide. You will be able to contribute and help establish the location in Warsaw and further shape the international collaboration.

In this role, you will be responsible for maintaining and supporting Sonova AG's business systems, including incident and service request processing, and system operation support.

You will lead emergency issues resolution processes, communicate professionally with senior business leaders, and realize service requests within agreed scopes. Additionally, you will create, analyze, and solve problems under defined service level agreements (SLAs).

This position involves carrying out support projects, managing escalation processes, problem-solving at levels 2 and 3, root cause analysis, and issue bundling. Collaboration with other IT teams is essential in solving problems and expanding knowledge in new technologies.

You will ensure the implementation of system solutions and maintain them in accordance with GRC requirements and company policies. Supporting auditors and controllers, planning regression testing, and training system users are also key responsibilities.

  • ITIL experience in incident, problem, change, and escalation management
  • SAP expertise in eWM/TM and GTS modules, as well as standard functionalities and custom development procedures
  • Experience in organizational change and process transformation
  • Able to communicate effectively between business and IT stakeholders


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