Project Operations Manager

3 dni temu


Kraków, Lesser Poland INCORE Digital Agency Pełny etat
Project Operations Lead Role

INCORE Digital Agency is seeking a highly skilled Project Operations Manager to join our team. As a hybrid role, you will be responsible for overseeing client communications, task management, and quality assurance processes. This position requires someone who is confident, organized, and technically proficient.

Your primary responsibilities will include serving as the main point of contact for clients, managing ongoing communication with confidence and professionalism. You will collect project requirements from clients via email, video calls, and phone, and deliver them to the team in a clear format. Additionally, you will prepare and maintain Project Requirement Documents (PRDs) to ensure clear project goals.

You will manage tasks in ClickUp, ensuring projects are well-organized, deadlines are set, and progress is tracked. You will take control of ClickUp, organizing workflows, improving task management, and ensuring no task is overlooked. You will also remove team blockers by troubleshooting internal and external issues and communicate delays or project changes to clients in a professional manner.

The role involves overseeing internal QA to ensure tasks are tested before client review, developing QA procedures, and implementing testing checklists for various projects. Additionally, you will perform manual tests on key features to ensure usability and functionality and use Postman to test APIs and verify integrations.

To be successful in this role, you must have 3+ years of experience in a Project Management, Project Coordination, or Account Management role in a digital agency or web development environment. You should possess excellent spoken English and strong client-facing communication skills. The ability to build trust and lasting relationships with clients is essential. Additionally, you should have experience managing tasks in ClickUp and basic understanding of web development process.



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