Delivery Excellence Specialist

7 godzin temu


Kraków, Lesser Poland Sii Polska Pełny etat

We're looking for a highly skilled Delivery Excellence Specialist to join our team at Sii Polska and lead the successful delivery of services for one of our key clients in the financial industry.

Key Responsibilities:
  1. Project Oversight: Ensure timely completion, adherence to quality standards, and client satisfaction.
  2. Client Relationship Management: Foster strong relationships and maintain high satisfaction levels as the primary point of contact for the client.
  3. Risk Management: Proactively identify risks and implement mitigation strategies to ensure smooth project execution.
  4. Continuous Improvement: Drive initiatives to enhance service delivery, operational efficiency, and client satisfaction.
Requirements:
  • Proven experience in a Delivery Manager or similar role, overseeing service delivery and managing complex BAU activities.
  • Exceptional organizational and problem-solving skills with keen attention to detail.
  • Strong ability to coordinate across sales, recruitment, technical, and operational teams.
  • Excellent communication skills with a proven ability to manage multiple stakeholders effectively.
  • Analytical mindset with expertise in data reporting and deriving actionable insights.
  • Familiarity with contract management, workforce planning, and operational best practices.
Work Environment:
  • Modern office space for productivity and well-being.
  • No dress code for a comfortable and relaxed work environment.
  • Free coffee and breakfast to start your day off right.
  • Private healthcare and training budget for your personal and professional development.
  • Sport subscription to maintain a healthy work-life balance.


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