Data System Analyst
1 tydzień temu
We are seeking a talented Application Support Engineer to join our team at Broadridge Financial Solutions.
About the JobThis role involves providing advanced troubleshooting and support for our suite of products within a fast-growing IT team in Gdansk.
The ideal candidate will have a strong educational background in Information Systems, Computer Science, or equivalent experience, as well as proficiency in Oracle, T-SQL, and experience with Java or .NET.
Responsibilities
- User Support Management
- Manage and support users for two critical applications: a BI application and a Mutual fund sales support tool.
- Investigate, troubleshoot, reproduce, and resolve customer issues with urgency and determine a resolution of the problem.
- Utilize various software tools, techniques, and processes to investigate and resolve problems.
- Clearly and completely document processes and problem resolutions.
- Contribute to and maintain the company knowledge base and code repositories with relevant information and software fixes.
Preferred Qualifications and Technical Skills
The ideal candidate should possess the following qualifications:
- Educational background in Information Systems, Computer Science, or equivalent experience.
- Proficiency in Oracle, T-SQL, and experience with Java or .NET.
- Experience in managing a BI environment.
- Familiarity with Linux and JavaScript is a plus.
- Experience with ticket management and documentation tools (e.g., JIRA, Confluence).
Work Environment and Culture
Broadridge Financial Solutions offers a hybrid work environment emphasizing flexibility and work-life balance, an inclusive culture that values diversity and respect for every individual, and a commitment to employee empowerment, professional growth, and well-being.
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