Expert ServiceNow Solution Architect

About ERGO Technology & Services S.A.

ERGO Technology & Services S.A. (ET&S S.A.) is a dynamic organization established in 2021, formed through the integration of ERGO Digital IT and Atena. Leveraging the strengths and best practices of both companies, ET&S S.A. supports millions of internal and external customers with cutting-edge IT solutions to everyday challenges. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we drive innovation and meet the evolving needs of our clients worldwide.

We have expanded our scope of operations by creating a Business Services unit, acting as a co-partner and internal consultant, adding non-IT value and supporting the development of the entire ERGO Group. Our expertise includes skills in reporting, analysis, actuarial, and input management.

We aim to anticipate and address our customers' future needs through AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services.

As a ServiceNow expert, you will be responsible for delivering complex solutions on the ServiceNow platform. You will lead technical aspects of service, project, and solution delivery, including architecture, application UI configuration, workflow design, configuration, and implementation. Additionally, you will advise projects on viable technical solution options, craft and deliver requirements/design workshop materials, perform elements of solution implementation, and complete key project deliverables while providing technical oversight.

• You will serve as the primary point of contact for consultation with IT internal requesters, projects, or business customers on the ITSM platform (ServiceNow) and its modules and interfaces.
• You will verify requirements with the platform's out-of-the-box functionality, perform a gap analysis, and propose additional platform OOB modules if necessary.
• You will design and develop complex solutions based on the requirements of ITSM, ITOM, SAM, HAM, HR, SecOps, and other modules.
• You will estimate effort for all customizations, integrations, configurations, and development work.
• You will be responsible for technical documentation and work instructions for day-to-day operations of new implementations, or their customizations and configurations, including effort estimation.
• You will ensure system architecture supports business scalability and strategies and meets audit, compliance, and security requirements.
• You will collaborate with IT and business teams to translate requirements into technical solutions that meet customer needs.
• You will perform Application and Service Mapping processes and troubleshoot errors.
• You will review and modify existing ServiceNow CMDB patterns as needed.
• You will enable, configure, and operate the discovery of new and existing infrastructure components.
• You will develop, perform, and document automated Discovery procedures by ensuring identification and reconciliation rules, monitoring error logs, troubleshooting, and resolving any related issues.
• You will lead the implementation, configuration, and maintenance of interfaces and integrations.
• You will create and configure reports, dashboards, schedules, access, permissions, credentials, and other operational activities or outputs associated with discovery functions.

• You must be fluent in English.
• You should hold a university degree in IT or business information management or an equivalent qualification.
• You should have outstanding ability and experience in developing and implementing ITSM/ITIL and ITOM processes and solutions, with a deep process/functional and technical understanding of the CMDB.
• You should hold ServiceNow Certifications for System Administrator and Certified Implementation Specialist for ITSM and core ITOM applications.
• You should have minimum 5 years of practical experience working with ServiceNow.
• You should have advanced experience with web technologies (XML, HTML, JavaScript, Web Services, etc.).
• You should possess excellent interpersonal skills combined with the ability to establish and maintain credibility as a ServiceNow expert.
• You should hold ITIL Foundation certification.
• You should have experience soliciting and documenting requirements and evolving these requirements into successful solutions.
• You should have experience working in a fast-paced, ambitious, and agile environment.

• ITIL Intermediate level certification.

At ERGO Technology & Services S.A., we prioritize our employees' well-being and offer various benefits to support them. These include a medical package, sports card, and numerous sports sections. We also provide flexible working hours, a confidential employee assistant program, and remote working options. However, with our in-office gaming room and dog-friendly office in Warsaw, staying at home might not be so appealing.

We organize numerous workshops and training courses to enhance our specialists' expertise. Through hackathons and meetups, they share their knowledge with others. Additionally, we offer a wide range of digital learning platforms and language courses.

Every year, we participate in several CSR activities, during which we strive to create a better future alongside our colleagues.

We encourage team building through company-wide bike races and soccer matches, film marathons in our cinema room, and other engaging activities.

At ERGO Technology & Services S.A., every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, sexual orientation, or identity. Your qualifications, experience, and mindset are our greatest asset.