Gaming Community Liaison
4 dni temu
Welcome to TN Poland, where innovation meets passion As a Customer Support Supervisor, you'll have the unique opportunity to shape the experiences of millions of mobile gaming enthusiasts.
About the roleYou'll be the catalyst for change, bridging the gap between our partner and its clients, and driving growth, quality, and continuous improvement.
Your key responsibilities will include:- Ensuring seamless communication between our partner and their Customer Support outsource partner, fostering high-quality relationships and feedback.
- Navigating complex customer inquiries with finesse, using your expertise to resolve issues efficiently and effectively.
- Developing and implementing quality procedures to drive up customer satisfaction and loyalty.
- Identifying potential issues and escalating them through established channels, keeping all stakeholders informed.
- Crafting knowledge base content that empowers both customers and support teams, providing valuable insights and solutions.
- Generating actionable reports that highlight your team's impact and the customer's voice.
- Collaborating with the Customer Support Manager to drive initiatives that enhance the customer journey and nurture team growth.
- At least 2 years of experience in customer-facing roles, preferably in the social/mobile gaming industry, with a background in leading or supervising teams.
- A strong foundation in customer service principles and the ability to motivate and guide others.
- Exceptional problem-solving skills, with the ability to tackle complex situations and find creative solutions.
- The ability to multitask while maintaining attention to detail.
- A proactive attitude, with a willingness to learn and adapt in a dynamic environment.
Pursuing a career with us means becoming part of a community that values innovation, collaboration, and growth, where you can unlock your full potential and develop essential skills that set you apart.
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