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Customer Service Consultant
2 tygodni temu
TeleTech Holdings, Inc. is looking for a Customer Service Consultant to join our team in Krakow, Poland.
About the JobThis role involves providing professional customer service to commercial, public sector, or consumer customers.
Key Responsibilities:
- Analyze and strategize how to manage and upsell accounts
- Contact existing customers for consultation
- Work in a target-driven environment with individual sales targets along with being part of a larger sales team increasing the customer base
- Problem solve and consult with clients to provide the best-selling solution for their advertising campaigns and encourage them to try new marketing strategies
- Navigate the client so they can implement campaign suggestions
- Build a strong and trusting relationship with the client by optimizing their accounts using analytical skills while increasing program revenue
- Meet personal productivity requirements (KPIs) daily while being a team player contributing to overall team sales targets
To be successful in this role, you will need:
- Verbal and written bilingual communication skills in English
- Goal-oriented mindset
- Computer-savvy
- Reside in or able to relocate to the Krakow area
We offer a range of benefits to support your career development and well-being, including:
- Private Luxmed medical care including dental care and eye care plan (glasses reimbursement)
- Multisport Card
- Flexible working hours and additional days of annual leave
- Partial language course reimbursement program as well as tuition program for sales courses and studies
