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Project Operations Coordinator

3 tygodni temu

Warszawa, Mazovia, Polska TransPerfect Pełny etat
Job Description

We are seeking a highly skilled Project Coordinator to join our team at TransPerfect Translations.

This role will execute all projects from start to finish and serve as a single point of contact/accountability for their successful completion.

A unique opportunity exists in a rapidly growing international communications services company.

Key Responsibilities:

  1. Confirm clarity of instructions prior to initiating project workflow, liaising with Account Executives/Client Services to modify/correct project instructions/parameters as needed
  2. Coordinate with Account Executives/Client Services to educate/advise clients regarding the best way to accomplish their goals for individual projects
  3. Negotiate rates and deadlines with contract linguists in order to maximize profitability and project completion speed
  4. Use computer assisted translation tools whenever possible to maximize consistency and profitability
  5. Communicate any issues/problems/delays/additional information to Account Executives/Client Services on an immediate basis and work to troubleshoot any issues that arise
  6. Effectively liaise with other departments that are essential parts of the project workflow (for instance, Quality Managers, Desktop Publishing, etc.)
  7. Perform a Final Eye quality check and issue a quality score for the Quality Manager prior to sending a job out
  8. Return completed projects to Account Executives/Client Services/delivery platform on time or early
  9. Bill projects completely and accurately within 24 hours of project completion, complying with all appropriate regulations and processes
  10. Establish and maintain working relationships with contract linguists located around the world
  11. Consistently give both positive and negative feedback
  12. File compliance reports as needed for substandard work performed and work with Quality Assurance to impose appropriate financial sanctions in those cases
  13. Investigate/resolve client complaints, problem solve and work with Quality Assurance/Management to ensure that appropriate systemic changes are implemented to ensure that any problems that occurred cannot be repeated

Requirements:

  • Excellent communication skills (both written and verbal) in English
  • Ability to maintain professionalism and focus under pressure and tight deadlines
  • Problem solving/critical thinking skills
  • Minimum Bachelor's degree or its equivalent and/or translation certificate