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Cloud-Based Solution Expert

2 tygodni temu


Kraków, Lesser Poland Medius AB Pełny etat

Simplify your business operations with Medius's innovative cloud-based solutions. As a Technical Support Consultant, you will be at the forefront of providing expert assistance to our clients, ensuring seamless execution of payment processes across Europe and the US.

At Medius, we prioritize teamwork and collaboration. Our values – Connect, Question, and Own – drive our approach to delivering exceptional customer experiences. By joining our Kraków office, you will become an integral part of our dynamic support team, working alongside our US colleagues and development team.

This role offers a unique blend of technical expertise and communication skills. You will be responsible for troubleshooting complex issues, documenting technical information, and collaborating with cross-functional teams to drive continuous improvement. If you're passionate about technology and committed to delivering outstanding support, this opportunity is perfect for you.

What You'll Do:

  • Analyze and resolve technical issues related to payment processes, escalating critical concerns to senior teams when necessary.
  • Develop and maintain comprehensive documentation of support cases, enhancing knowledge sharing within the team.
  • Stay abreast of emerging technologies and industry trends, applying this knowledge to optimize our systems and processes.
  • Cultivate strong relationships with customers, partners, and consultants, providing clear and actionable guidance to resolve issues promptly.