Aktualne oferty pracy związane z User Content Lead - Kraków, Lesser Poland - TN Poland

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User Content Lead

3 tygodni temu

Kraków, Lesser Poland TN Poland Pełny etat

We are TN Poland, a leading provider of software solutions for the Private Capital and Credit markets. Our team is comprised of ambitious, smart, and creative individuals who help our clients achieve their goals.

As a User Content Lead at TN Poland, you will oversee a team of technical writers and stakeholders, ensuring the creation and maintenance of high-quality documentation for our products and services.

Responsibilities
  • Content Strategy and Standardization: Develop and maintain style guides and templates to ensure consistency in documentation across all products and platforms. Establish and enforce documentation standards and best practices.
  • Documentation Development: Oversee the creation and updating of user manuals, technical guides, installation manuals, API documentation, online help systems, and software documentation to ensure comprehensive coverage of the product's features and functionalities. Mentor team members in developing high-quality, accurate documentation.
  • AI Integration: Ensure content is structured and set up correctly to enable AI to effectively answer questions and reduce workload. Enable/integrate AI into customer portals and internal workflows to deflect work or reduce resolution times. Enable AI for content creation.