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Product Support Expert

1 tydzień temu

Kraków, Lesser Poland Sabre Airline Solutions Inc. Pełny etat

We are seeking a highly skilled Product Support Expert to join our team in Krakow, Poland.

The successful candidate will be responsible for providing technical support to travel agencies through various communication channels using advanced software and diagnostic tools.

Key responsibilities:

  1. Analyzing and identifying key problems and making decisions to solve issues.
  2. Providing excellent customer service and building long-lasting relationships with customers.
  3. Working in a high-speed multitasking environment and showing a high sense of urgency for sensitive issues.
  4. Maintaining effective communication with internal and external teams.

Requirements:

  • Professional fluency in written and spoken English.
  • Professional fluency in written and spoken Italian.
  • Ability to extend knowledge in the area of new technologies.
  • GDS knowledge (Sabre, Galileo, Amadeus) and travel industry knowledge.

Benefits:

  1. Paid time off, including Year-End-Break and Paid parental leave.
  2. Paid volunteer time, My Benefit platform, Multisport card, Employee Capital Plans, Baby Bonus, Say Thanks program.
  3. Luxmed VIP medical coverage, Foreign travel insurance, Employee Assistance Program, Life insurance.

Career development:

  1. Access to learning platforms and Sabre live learning sessions.
  2. Certification and tuition reimbursement.
  3. Opportunity to work in a hybrid mode (3 days per week from the office).