Senior Marketing and Customer Experience Manager

2 tygodni temu


Wrocław, Województwo dolnośląskie, Polska Duco Pełny etat

About Us

Duco is on a mission to revolutionize data-related work by empowering teams with the latest technology. Our enterprise data automation platform enables teams to work more efficiently and meaningfully.

We help firms trust their data by giving them one intuitive platform to automate front-to-back processing of various data types. This eliminates manual work across the data lifecycle, allowing firms to act faster, work smarter, save money, reduce risk, and comply with regulatory requirements.

The Role

We're looking for an experienced Senior Marketing and Customer Experience Manager to take our events and customer engagement to the next level. As part of Duco's Growth Marketing Team, you will be responsible for planning, executing, and reporting on events while building and managing a customer advocacy program.

Primary Responsibilities:
  • Events:
    • Plan and execute marketing events, including industry conferences, in-house, and digital events
    • Conduct event research, coordinate communications, and source materials
    • Ensure data hygiene, prepare budgets, and monitor event effectiveness
  • Customer Advocacy:
    • Design and implement a customer advocacy program that turns loyal customers into brand ambassadors
    • Engage with existing customers, develop referral strategies, and track success metrics

Required Skills and Qualifications:

  • Experience with B2B physical and digital events and audiences
  • Customer advocacy programs
  • Strong organisational skills, attention to detail, and excellent communication skills
  • Resilience, problem-solving skills, and creativity
  • Finance or SaaS software experience is a plus

Benefits:

  • Competitive salary package aligned with your skills and experience
  • Success Share or Commission bonus payments
  • Private Medical Insurance
  • Multisport Program
  • Unlimited annual holiday
  • Enhanced family leave
  • Employee Assistance Programme
  • Flexible working policy (2 days per week in office)
  • Home working allowance
  • Opportunity to work abroad for up to 6 weeks per year


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