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Senior Business Analyst

1 tydzień temu

Kraków, Lesser Poland HCLTech Pełny etat

We are HCLTech, a leading technology company with a presence in over 60 countries. Our mission is to drive innovation and transform businesses through our industry-leading capabilities centered around Digital, Engineering, R&D, Cloud, AI, IT infrastructure, BPO, and industry-specific solutions.

We are seeking an experienced Senior Business Analyst - Customer Service/ Solution Consultant with 5+ years of experience specialized in Microsoft Dynamics 365 Customer Service and Power Platform who will play a crucial role in implementing and optimizing our Dynamics solution to meet business needs.

Responsibilities
  • Gather business requirements and translate them into functional specifications.
  • Collaborate with cross-functional teams to design and implement Dynamics 365 solutions.
  • Configure and customize Dynamics 365 environments to align with business needs.

The ideal candidate should have a deep understanding of Microsoft Dynamics 365, including its capabilities, limitations, and best practices for customization.

A background in the automotive industry can be valuable for understanding sector-specific requirements and challenges.

Requirements
  • Strong analytical and problem-solving skills to assess complex business processes.
  • Excellent communication and interpersonal skills to interact with stakeholders at all levels.
  • Ability to convey technical information to non-technical users.
  • Familiarity with project management methodologies (e.g., Agile, Scrum) to manage projects efficiently.
Benefits and Perks
  • Life insurance
  • Private medical care
  • MultiSport Card
  • Subsidy for glasses
  • Subsidy to language courses
  • Christmas and holiday bonuses

We strive to create a work environment where our employees can grow professionally and personally. If you're looking for a challenging role with opportunities for growth, please consider this opportunity.