Area Service Lead

2 tygodni temu


Łódź, Łódź Voivodeship, Polska Servol Community Services Pełny etat

Servol Community Services is hiring a Senior Living Services Director

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Job Description: The Senior Living Services Director will be responsible for overseeing supported living services, ensuring high-quality care and operational excellence. The ideal candidate will have extensive experience of leading supported living services and a strong background in achieving compliance for supported living services.

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About the Role: As a Senior Living Services Director, you will lead and manage your team to deliver outstanding care services, setting and encouraging high standards of performance and demonstrating a commitment to good practice and continual improvement. You will work closely with your team to ensure that the service delivers on all targets, both financial and those around the quality of the service.

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Your Key Responsibilities:

  1. Lead and manage your team to deliver outstanding care services, setting and encouraging high standards of performance and demonstrating a commitment to good practice and continual improvement.
  2. Monitor and improve service quality through regular audits and performance reviews.
  3. Ensure adherence to all policy and contractual requirements for the management of risk including safeguarding, incidents, and complaints handling.
  4. Proactively participate in policy development and service delivery improvements.
  5. Work with the Head of Operations to develop and implement strategic plans to enhance service delivery and achieve business objectives.
  6. Identify local funding opportunities, developing bids to enhance business development and growth.
  7. Ensure all relevant statutory, regulatory, and professional standards are met in relation to policies, processes, and procedures, particularly in respect of governance and employment legislation and IT functions.
  8. Work flexibly across the services and deliver an out of hours on-call service. Ability to travel as our Head Office is West Midlands based.
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About You: To be successful in this role, you will need to have a Level 5 qualification (NVQ/Cache/HNC or equivalent) in a relevant subject e.g. business administration, governance, sociology, as well as a qualification in Line Management or demonstrable experience. You will also require Level 3 qualification in Safeguarding Adults (or prepared to work towards).

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We Are Looking For: An individual who can evidence a strong background in achieving compliance for supported living services. You will need to be able to inspire your team to create a culture of excellent customer service and work closely with your team to ensure that the service delivers on all targets.

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About Our Organisation: As an established charity, we provide high quality accommodation and support for adults living with enduring mental health conditions and complex needs. Our purpose is to help people on their journey to mental wellness, purpose, and independence.


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