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Experience Research Specialist

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Six Steps to Success as an Experience Research Specialist

MERITUS is recruiting for an Experience Research Specialist to join our multidisciplinary User Centred Design Capability. As a key member of our team, you will play a vital role in designing and delivering user-centred services, conducting research that drives impactful and effective digital solutions.

As an Experience Research Specialist, you will conduct user research, synthesise research findings, and evaluate service designs at different stages. You will also present research findings clearly and persuasively, promote user needs, and foster a culture of empathy and inclusion within teams.

Responsibilities Include
  • Conducting User Research: Using appropriate qualitative and quantitative methodologies.
  • Synthesising Research Findings: Into actionable insights to inform service design and strategy.
  • Evaluating Service Designs: At different stages, from paper prototypes to fully interactive digital services.
  • Promoting User Needs: Fostering a culture of empathy and inclusion within teams.