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Business Analyst
1 tydzień temu
Veeva Systems, Inc. is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.
We're not just any public company – we made history in our journey by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Opportunity
You will actively collaborate across Veeva, contributing ideas, enhancing our delivery model, and working closely with our product management team to meet the evolving needs of the industry.
This is a remote, full-time role with Veeva with occasional travel to the Veeva site. Qualified candidates must be legally authorized to be employed in Europe.
- Analyze customer requirements and support solution design and architecture of life sciences customers in Vault Safety
- Think critically about business requirements to help advise and design a solution for customer success that will see adoption and ensure alignment of processes to system design and functionality
- Work with customers and contribute to system design workstreams (e.g., requirements gathering, configuration, validation, migration, integration, training)
- Troubleshoot issues and perform configuration changes in the system
- Define the customer's business deployment plans, key performance indicators, and post-live governance
- Act as customer liaison managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
- Guide customers in adopting Vault and industry best practices as part of post-implementation programs
- Drive change management methodology at our customers switching from on-premise to SaaS solutions