Deputy Manager

AXA XL is seeking a highly skilled Deputy Manager to join our Insurance Operations team. As a Deputy Manager, you will play a key role in supporting stakeholders, customers, and team members, while leading Shared Service initiatives and developing wider business aims within the teams.

• Leading a team as a second-line manager
• Managing, mentoring, and developing a team
• Ensuring desired SLAs are achieved
• Managing business relations with stakeholders
• Driving stakeholder meetings to discuss performance
• Controlling and monitoring reports, and promptly handling exception items
• Prompt and accurate resolution of data quality issues
• Ensuring processes and procedures are met and adhered to
• Looking for ways to continuously improve processes and proposing ideas to relevant contacts
• Developing and maintaining relationships with AXA XL teams within the immediate office and across AXA XL's branches
• Effectively supporting and enabling the successful transition of new and existing work into the teams from across AXA XL, in line with Global Operations strategies
• Driving a culture of Continuous Improvement and learning, ensuring initiatives are tracked and supported where necessary

• University degree
• Fluency in Business English and French (both spoken and written) is a must (at least C1 level)
• Proven experience on team leader position
• Proven experience in stakeholder management and transition processes is a must
• Proven experience in insurance business would be advantageous
• Excellent data processing skills
• Compelling problem-solving skills
• Computer literate, including Microsoft Outlook, Word, Excel, PowerPoint, and other commonly used software
• Inquisitive mind with compelling analytical thinking skills
• Good organizational skills and excellent attention to detail
• Excellent people skills; communicative and open to new challenges

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals, we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines, and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

We're committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to contribute their best work.