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Enterprise Documentation Specialist, Pega AI Solutions

1 miesiąc temu

Kraków, Lesser Poland Pegasystems Pełny etat

Transform Your Career with Pegasystems

Pegasystems is seeking an experienced Technical Writer to join our dynamic team. As a key member of our Technical Documentation Team, you will be responsible for creating high-quality documentation for our innovative AI-powered enterprise applications.

In this role, you will work closely with stakeholders across the organization to assess needs, determine documentation plans, and execute on those plans by authoring and publishing well-written, effective enablement content. This content will address the needs of multiple audiences, including business users and technical implementers, enabling them to utilize the technology to solve their business problems.

The ideal candidate will have demonstrable technical writing and editing skills, with the ability to explain complex concepts and processes clearly and effectively. A working knowledge of DITA and HTML is also required. Additionally, familiarity with object-oriented software development concepts and technologies is preferred.

Your Responsibilities:

  • Design and implement comprehensive documentation solutions to support product releases, including scope definition, requirements analysis, documentation plan design, hands-on analysis and testing, and content authoring and publication.
  • Provide thought-leadership to fellow team members and contributing members of the cross-functional organization in the design and implementation of technical documentation solutions.
  • Work directly with project stakeholders to achieve agreement that proposed deliverables satisfy required business needs.
  • Determine the best format (user guide, Help, knowledgebase article, etc.) to present information to support customer success.
  • Evaluate software products and provide feedback to Product Management and Development teams as appropriate to improve internal functions and usability.
  • Identify and make recommendations for process and tool improvements that increase the efficiency and productivity of the technical documentation team.

What We Offer:

  • A highly collaborative environment for designing and developing new ideas and features.
  • An ever-changing business landscape that adapts, scales, and performs.
  • Many opportunities for development, including extensive on-boarding training, a budget for conferences, and areas for own training initiatives.
  • An attractive salary and benefits package, including Medical Care, Group Insurance, Multisport Card, English lessons, and many more.
  • A chance to work in a friendly atmosphere in an international environment, with a hi-tech new office and chillout and games rooms.
  • A feeling of social spirit, with support for many team and sports initiatives.

About Us:

Pegasystems is a leader in the enterprise software market, providing innovative solutions for businesses worldwide. Our company offers a dynamic and challenging work environment, with opportunities for growth and development. If you are a motivated and talented individual looking to take your career to the next level, we encourage you to apply for this exciting opportunity.