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Customer Success Coordinator

3 tygodni temu

Wrocław, Województwo dolnośląskie, Polska Avery Dennison Corporation Pełny etat

Avery Dennison Corporation is a global company that connects the physical and digital worlds to solve some of the world's most complex challenges.

We're seeking a Customer Success Coordinator to join our team and manage the client lifecycle, from initial development to post-order support, ensuring exceptional service and driving sales growth.

Key Responsibilities:

  • Client Development & Relationship Management: Develop and maintain strong relationships with assigned clients, initiate and manage client development requests, and provide timely updates on development and order status.
  • Partner with Design and Tech Sales teams to create custom account presentations based on client briefs.
  • Collaborate with Commercial teams to develop product opportunities that drive key initiatives and achieve sales objectives.

Order Management & Post-Order Support:

  • Validate and process client sample and production orders.
  • Manage internal communications with cross-functional teams to ensure smooth order fulfillment.
  • Proactively address and resolve client quality issues, escalating as necessary.

Required Skills & Qualifications:

  • Proven experience in customer service, account management, or merchandising, preferably within the apparel or related industry.
  • Strong understanding of the end-to-end client lifecycle and order management processes.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.