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Security and Compliance Solutions Manager

1 tydzień temu


Warszawa, Mazovia, Polska Vikingcloud Pełny etat

About the Role

We are seeking a passionate and motivated French-speaking PCI Support Analyst to join our team at VikingCloud. As a key member of our security and compliance operations team, you will provide end-to-end security and compliance solutions to businesses globally.

Responsibilities:

  • Ensure timely and effective resolution of customer queries via multiple channels.
  • Monitor workload and ensure prompt handling of chats, emails, and phone calls.
  • Provide support to agents and partners through regular communication and escalation.
  • Collaborate with the manager and WFM team to address phone system issues and report merchant/client complaints.
  • Analyze quality results by location and client to identify areas for improvement.

Requirements:

  • Proven ability to organize and manage workload to meet targets and deadlines.
  • Excellent written and verbal communication skills in various scenarios.
  • Results-oriented with creative problem-solving abilities.
  • Evidence of establishing effective working relationships at different levels.