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Transformation Lead

2 tygodni temu

Kraków, Lesser Poland HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat
Job Description

As a Transformation Lead, you will be responsible for leading the analysis activity within one or more priority programmes. You will guide multi-skilled teams through Requirements Management, Design, Change Management, and Implementation Management activities during project delivery.

The role requires strong problem-solving skills, with the ability to analyze complex problems, generate creative solutions, and facilitate stakeholder discussions to identify improvement opportunities aligned with the Group's strategy.

You will also oversee Change Management activities, including early change planning, audience analysis, designing and delivering change interventions, and tracking and taking actions on change readiness, adoption, and feedback.

This is a fantastic opportunity to work in Risk and Compliance Transformation, where you will design, lead, and deliver large-scale, complex global change across multiple geographies and jurisdictions, impacting regions and business lines.

Key Responsibilities:
- Problem Solving and Improvement: Analyze complex problems, generate creative solutions, and facilitate stakeholder discussions to identify improvement opportunities aligned with the Group's strategy.
- Effective Communication and Relationship Building: Clearly communicate complex information, actively listen to diverse perspectives, and build strong relationships with internal teams and external partners.
- Stakeholder Management and Conflict Resolution: Anticipate and manage stakeholder expectations, resolve conflicts, and effectively represent their interests.
- Expertise and Guidance: Serve as an expert across multiple projects, guiding teams on requirements gathering, design, and implementation while conducting necessary research and analysis.
- Requirements Coordination: Oversee requirements gathering, documentation, prioritization, and traceability across program teams, translating business needs for delivery partners.
- Business Solution Design: Challenge requirements to create innovative solutions and support the assessment of operating models.
- Change Management: Lead change implementation activities, guiding teams through the change journey and providing updates to stakeholders.
- Process Re-engineering: Manage process re-engineering efforts, offering guidance on design while assessing risks and rewards.

Requirements:
- Strong business analysis skills – proven experience in requirements gathering, solution design, and business process reengineering across business, operations, and technology-focused projects.
- Change and implementation management expertise – demonstrated ability to apply effective techniques and approaches for successful change adoption and implementation.
- Familiarity with project methodologies – experience with Waterfall and Agile/Scrum methodologies and tools like Clarity, JIRA, MS Office, and Visio.
- Analytical and problem-solving abilities – capability to utilize Design Thinking in tackling challenges and delivering innovative solutions.
- Communication and negotiation skills – ability to build strong relationships and communicate effectively with stakeholders at all levels.
- Experience in working with international teams and global stakeholders – proven ability to operate in a regional and global context.
- Independence and organizational skills – ability to take ownership of tasks at any stage of a project, work proactively, and focus on delivering results.

Benefits:
- Competitive salary
- Annual performance-based bonus
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN)
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking

About Us
Risk and Compliance Transformation is part of the Chief Operating Office (COO) sub-function which is responsible for providing services to ensure the efficient and effective management and operational running of the function. The Global Risk and Compliance function has responsibility for risk management covering retail and wholesale credit, market trading and treasury, operations, security and fraud risk, climate, risk models and risk strategy together with financial crime and compliance.