Remote Process Expert

2 tygodni temu


Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat
Job Description

The Customer Care Services Senior Process Associate will provide administrative front and back-office support to the Technical Service Organization and ensure complete customer satisfaction. Key responsibilities include:

  1. Responding to customer inquiries via e-mail, telephone, fax, or system.
  2. Dealing with service requests, making service order entries in SAP/Service Max, handling engineers' schedules, and dispatch.
  3. Order processing in relevant customer service systems including order entry, maintenance, and status progress reviews.
  4. Developing and delivering analytical reports/dashboards to support key stakeholders as needed.
  5. Supporting systems-related administrative functions for ServiceMax and SAP and ensuring data accuracy.
Qualifications

To be successful in this role, you must possess:

  • Min. bachelor university degree.
  • Strong stakeholders' management skills.
  • Excellent communication skills (verbal & written) and customer service skills.
  • Strong analytical and organizational skills.
  • Resilience and ability to work under pressure.
  • Fluency in spoken and written English & Spanish (any other European language is a plus).

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