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IT Helpdesk Professional

2 tygodni temu

Kraków, Lesser Poland Infosys Poland Pełny etat
Key Responsibilities

As an IT Helpdesk Professional at Infosys Poland, your key responsibilities will include:

  • Providing first-line support to customers via phone, email, and other communication channels.
  • Troubleshooting technical issues and resolving problems in a timely and efficient manner.
  • Collaborating with internal teams to resolve complex problems and escalate issues when necessary.
  • Ensuring accurate and timely documentation of interactions with customers.
  • Maintaining confidentiality and adhering to data protection policies.