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Client Service Specialist Lead

2 tygodni temu

Kraków, Lesser Poland Aon Hewitt Pełny etat
About the Role

This Client Service Specialist Lead will be responsible for managing risk and healthcare renewal activities for a client portfolio, ensuring seamless communication with clients, providers, and internal teams.

The ideal candidate will possess strong organizational skills, attention to detail, and excellent communication skills to effectively manage multiple stakeholders.

Key Accountabilities
  • Develop and implement effective risk management strategies for client portfolios.
  • Maintain accurate and up-to-date records of client information, including risk profiles and policy details.
  • Provide timely and professional responses to client inquiries, addressing any concerns or issues related to insurance services, policies, and invoicing.
  • Collaborate with internal teams to ensure seamless service delivery, sharing knowledge and best practices to enhance overall client satisfaction.
  • Act as a liaison between clients, providers, and Aon teams, facilitating communication and resolving any discrepancies or issues.
  • Foster positive relationships with clients and providers, providing exceptional customer service and ensuring long-term partnerships.