German Language Advisor Krakow Remote

6 dni temu


Katowice, Silesia, Polska Job Squad Pełny etat
About Us:

Job Squad is committed to making payments easier and more intuitive, serving as the foundation for growth and progress in commerce and society.

Company Overview:

  • We support banks and cardholders 24/7, focusing on delivering high-quality, efficient customer service via phone.

Your Role:

  • You will handle customer inquiries and provide outstanding support to banks and cardholders.
  • You'll bring your expertise to every interaction, ensuring quality in the customer journey.

Tasks:

  • Provide professional support to customers via phone in German and English.
  • Manage and resolve inquiries in a time-sensitive environment.
  • Adhere to high-quality standards while handling versatile inbound cases.
  • Work effectively across different shifts, including evenings and weekends, in a 24/7 environment.
  • Adapt to changes positively and seek continuous improvement in work processes.

Requirements:

  • Fluency in German (verbal and written) at a professional level (C1 or above).
  • Proficiency in English (verbal and written) at B1+ level.
  • Previous customer service experience.
  • Strong communication skills and comfort working via phone.
  • Ability to organize and prioritize tasks in time-sensitive situations.
  • Positive, cooperative, and team-oriented attitude.

Benefits:

  • A competitive base salary: 5,200 PLN gross.
  • Language Bonus: Additional allowance for German proficiency.
  • Unusual Working Hours Allowance: 2,000 PLN gross.
  • Night Shift Allowance: 20% of the hourly rate for hours worked during the night (based on minimum wage).
  • Career Growth: Opportunity to develop your skills and advance within the company.
  • Comprehensive Training: High-quality standards and support during the onboarding phase (1-month training in Kraków required).
  • Work-Life Balance: Remote work option available within Poland after training.
  • Positive Environment: Join a team of awesome colleagues with a professional yet fun mindset.


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