Scheduling and Traffic Management Lead
7 dni temu
Allegro Group is seeking a skilled Scheduling and Traffic Management Lead to join our team. In this role, you will be responsible for securing the needed volume of employees to handle everyday customers' contact and CX workload by work scheduling (hourly/ daily/ weekly/ monthly), including training planning, by name and skill.
The successful candidate will drive the command center by making decisions on routing to inhouse and outsourcing manpower resources, manage advisors availability during shifts (transactional time, meetings, trainings, brakes), monitor and increase efficiency (accurate number of people needed to incoming contacts/hour), and plan the scheduling and traffic management tools development.
You will also acquire outsourcing partners and manage relations with them (processes and procedures of cooperation, invoicing, cost management) and manage the Scheduling and traffic management team.
We are looking for someone who has at least 5 years of experience in managing people and CX operations/customer service or managing the scheduling and contact routing team, has in-depth knowledge of CX operations, quality measurement, and efficiency improvement, and can dive deep into facts to guide their actions and decisions.
As a key member of our team, you will have analytical approach, business acumen, and good problem-solving skills, be able to manage change across teams, create structured and synthetic documents, and communicate effectively.
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Group Scheduling and Traffic Management Lead
7 dni temu
Poznań, Greater Poland HEALWELL MANAGEMENT LLC Pełny etatAbout the RoleThis is a unique opportunity to join HEALWELL MANAGEMENT LLC as a Scheduling and Traffic Management Team Manager. We're looking for someone with extensive experience in managing people and CX operations or scheduling and contact routing teams.The ideal candidate will have a proven track record of driving business growth through strategic...
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Scheduling and Traffic Management Lead
3 dni temu
Poznań, Greater Poland Allegro Group Pełny etatCompany Overview:Allegro Group is a leading e-commerce company in Poland, offering a wide range of products and services to its customers.As a Scheduling and Traffic Management Lead, you will play a critical role in ensuring that our operations run smoothly and efficiently.You will be responsible for scheduling and traffic management, driving command center...
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Scheduling and Traffic Manager
7 dni temu
Poznań, Greater Poland Allegro Pełny etatJob DescriptionWe are looking for an experienced professional to manage our scheduling and traffic management team.The ideal candidate will have at least 5 years of experience in managing people and CX operations or managing a scheduling and contact routing team.Key Responsibilities:Securing the required volume of employees to handle everyday customers'...
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Poznań, Greater Poland HEALWELL MANAGEMENT LLC Pełny etatOur VisionWe are HEALWELL MANAGEMENT LLC, a leading organization in the field of CX operations. Our mission is to deliver exceptional customer experiences through innovative and efficient solutions.We are seeking a highly skilled and motivated People and CX Operations Director to join our team and contribute to our vision.The ideal candidate will have a...
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Chief Scheduling Officer
3 dni temu
Poznań, Greater Poland Allegro Group Pełny etatJob Description:We are seeking a highly skilled Chief Scheduling Officer to join our team at Allegro Group.This role will be responsible for securing the needed volume of employees to handle everyday customers' contact and CX workload by work scheduling (hourly/ daily/ weekly/ monthly), including training planning, by name and skill.The ideal candidate will...
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Group Scheduling Supervisor
7 dni temu
Poznań, Greater Poland Allegro Pełny etatAbout the RoleThis is an exciting opportunity to join Allegro's CX team as a Group Scheduling Supervisor.The successful candidate will have a strong background in people management and CX operations.Main Responsibilities:Drive efficiency improvements through accurate forecasting and staffing.Develop and implement process improvements for scheduling and...
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Operations Manager
7 dni temu
Poznań, Greater Poland Allegro Group Pełny etatWe are seeking an experienced Operations Manager - CX Scheduling to join Allegro Group. In this role, you will be responsible for overseeing the entire scheduling process, from creating schedules to ensuring that they are accurate and efficient.You will work closely with the management team to develop strategies for improving scheduling processes, reduce...
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Cloud Applications Lead
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SEO and Content Marketing Specialist
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Lead Nurturing and Conversion Specialist
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Order Management Team Lead
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Regulatory Information Management Lead
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Safety and Sustainability Lead
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Poznań, Greater Poland TN Poland Pełny etatAbout the OpportunityWe are seeking a talented Safety and Sustainability Lead to join our team and drive our EHS efforts across multiple manufacturing sites in the EMEA region. In this role, you will develop, coordinate, and implement management systems to provide high levels of EHS protection.You will work closely with site EHS staff to ensure compliance...
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E-Commerce Growth Strategist
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Poznań, Greater Poland TN Poland Pełny etatJob DescriptionWe are seeking a highly skilled E-Commerce Growth Strategist to join our team at TN Poland. In this role, you will be responsible for developing and implementing strategies to drive organic traffic, improve search rankings, and increase revenue for our e-commerce clients.You will work closely with our development team to ensure seamless...
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Digital Marketing Strategist
3 dni temu
Poznań, Greater Poland AppTailors Pełny etatAbout UsApptailors is a pioneering mobile solutions provider for e-commerce, empowering businesses to scale and thrive through innovative technology.The RoleWe are seeking a highly skilled Digital Marketing Strategist to lead our growth strategy for Taptool. As the specialist, you will focus on driving organic traffic, creating high-quality content, and...
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Search Engine Optimization Expert
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Poznań, Greater Poland TN Poland Pełny etatJob OverviewTN Poland is seeking a highly skilled Search Engine Optimization Expert to join our team. In this role, you will be responsible for improving the visibility and ranking of our e-commerce clients' websites on search engines.You will work closely with our development team to ensure seamless integration of your SEO efforts and analyze data to...
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Content Marketing Strategist
7 dni temu
Poznań, Greater Poland AppTailors Pełny etatAt AppTailors, we are a leading app development agency specializing in mobile solutions for e-commerce. Our mission is to empower businesses to scale and thrive through innovative, user-focused mobile technology.We are looking for a highly skilled Content Marketing Strategist to take ownership of our growth strategy. In this role, you will focus on driving...
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Digital Transformation Lead
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Poznań, Greater Poland TN Poland Pełny etatAt TN Poland, we're building the world we want tomorrow, today.About the RoleThis is a challenging opportunity for an experienced Digital Transformation Lead to join our team and drive the implementation of vendor data management solutions across the organization.You will be responsible for leading the development and deployment of global templates for...
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Risk Management Program Lead
4 dni temu
Poznań, Greater Poland PRO from Revalize Pełny etatResponsibilitiesLead Compliance Audits: Ensure continuous compliance with ISO 27001:2022 and SOC 2 standards by coordinating audits and managing remediation efforts.Compliance Roadmaps: Develop and maintain compliance roadmaps across multiple business units to align with security, risk, and legal requirements.Risk Mitigation: Collaborate with security,...
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Senior Category Manager
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Poznań, Greater Poland OLX Pełny etatKey ResponsibilitiesDeep dive into buy-side behaviors, traffic, searches, and buyer profiles in B2C to drive category buyer growth.Identify market opportunities in the B2C segment in Poland (beyond Parts) and develop strategies to capitalize on them.Work closely with sales and online growth teams to implement growth initiatives and promo activities.