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Highly Skilled Solutions Architect

1 tydzień temu

al Jana Pawła II A Kraków, Polska Heineken Pełny etat
About Digital & Technology Team

We are an integral division of Heineken Global Shared Services Center, committed to making Heineken the most connected brewery. This involves digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture.

By joining us, you will work in one of the most dynamic and innovative teams, having a direct impact on building the future of Heineken.

Role Summary

We are seeking a Senior Solution Engineer for the Global deployment team. As a business-facing individual, you will be responsible for the technical configuration of specific business processes across various technologies. You will ensure timely delivery of agreed scope and functionality with the Deployment Lead, enabling OpCos to better serve their customers.

You will be a technical SME to junior team members and business counterparts, driving a successful outcome.

Key Responsibilities
  • Technical Activities:
    • Customize and configure software applications or systems to meet the agreed scope;
    • Develop and maintain configuration rules and logic based on business requirements and industry best practices;
    • Conduct thorough testing and validation of configured solutions to ensure accuracy and functionality;
    • Provide technical support and troubleshooting assistance to users and internal teams as needed throughout all stages of the deployment project;
  • Documentation and Knowledge Transfer:
    • Contribute to documenting configuration processes, guidelines, and best practices for future reference;
    • Ensure proper knowledge transfer to service delivery and OpCo teams;
  • Collaboration:
    • Collaborate with the Deployment Lead to ensure an appropriate deployment process is in place and followed;
    • Collaborate with cross-functional teams to gather requirements and specifications for product configurations;
  • Learning and Development:
    • Stay updated on emerging technologies and trends in key technologies within our landscape;
    • Mentor colleagues in regular solution engineer positions;
Requirements

To succeed in this role, you should have:

  • 8+ years of working experience in a similar position deploying software into large multi-nationals;
  • At least 4-7 years of experience working with many of the below-mentioned technologies;
  • Experience in collaboration with cross-functional teams and senior business stakeholders to ensure successful delivery;
  • Strong understanding of configuration management principles and practices;
  • Strong communication skills with the ability to effectively interact with stakeholders at all levels;
  • Ability to learn new technologies fast;
  • Ability to multitask;
  • Experience with distributed systems and microservices architecture;
  • Excellent written and verbal English;
  • Experience with Jira;

A good knowledge of the following technologies would be beneficial:

  • Microsoft Dynamics 365 (CE or F&O or Contact Centre);
  • JavaScript/TypeScript (Node.js);
  • GraphQL/Apollo;
  • Loyalty Solutions (i.e. Epsilon);
  • Payment platforms (i.e. Process Out);
  • CTI Solutions (i.e. Genesys);
  • SAP;
  • Middleware solutions (i.e. Boomi or MuleSoft);
  • Azure DevOps;
About HEINEKEN Krakow

We take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global or local teams by selecting the proper option or communicating it on a hotline.

What We Offer
  • Flexible Work from Home scheme;
  • Attractive Performance Bonus;
  • Parking Space for Employees;
  • Flexible working hours;
  • Sodexo Card;
  • Life Insurance;
  • Employee Referral Programme;
  • Job Opportunities within HEINEKEN;
  • Private Medical Healthcare;
  • Social Events;