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Data-Driven CX Transformation Expert

1 tydzień temu

Katowice, Silesia, Polska Rockwell Automation Pełny etat
About the Opportunity

We are seeking a highly skilled Data-Driven CX Transformation Expert to join our team. As a key member of our organization, you will be responsible for driving customer experience transformation through data-driven insights and strategic decision-making.

You will work closely with cross-functional teams to analyze customer data, identify opportunities, and develop recommendations for improving customer experiences.

Your Key Responsibilities:

  • Drive customer experience transformation through data-driven insights.
  • Analyze customer data to identify trends and opportunities.
  • Develop insightful dashboards and reports using Power BI, Tableau, and Excel.
  • Work with cross-functional teams to develop business strategies.
  • Provide data-driven insights to inform business decisions.

Requirements:

  • 5+ years of experience in Data Analytics, CX Transformation, or related field.
  • Proven track record of driving business growth through data-driven insights.
  • Data analysis, visualization, and integration background.
  • Able to transform complex data into clear business concepts and insights.
  • Experience in Excel, Power BI, Tableau, AI tools, machine learning, and SQL.
  • Fluency in English.