
Cybersecurity Operations Manager
3 dni temu
We are looking for an experienced Cybersecurity Operations Manager to join our team at TN Poland.
About the Role:- The ideal candidate will be responsible for supporting customers with all Alcon's digital medical device products and solutions.
- This is a unique opportunity to make a high impact on the organization and positively affect Eye Care Specialists and patients.
Key Responsibilities:
- Lead customer engagements and ensure product security and privacy requirements are addressed in collaboration with cross-functional teams.
- Coordinate responses to customer inquiries/questionnaires regarding the security, privacy and technical controls embedded in Alcon products.
- Support product security incident and vulnerability response in collaboration with the Product Security function.
- Design processes that both leverage existing tools and new ones to support our customers.
- Create KPIs and tools to measure customer support efforts.
- Proactively identify and facilitate internal resolution of customers' concerns about the controls and processes engineered into our products.
- Identify documentation gaps, develop and/or partner, and maintain documentation, tools and methodologies to support customers.
- Identify opportunities and take proactive actions in line with the continuous improvement disposition of the function.
- Serve as liaison to customers during threat disclosure, breach notifications, etc. According to Alcon's policies, procedures, and guidance of R&D Product Security, Enterprise Cybersecurity, Legal and the Global Data Privacy functions.
- Serve as a customer advocate resource for control enhancements across Alcon's portfolio of Digital Health products and services.
- Stay current with latest and emerging digital security and privacy technologies and solutions.
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