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Digital Transformation Manager

2 tygodni temu


Gdańsk, Pomerania, Polska Kainos Smart Pełny etat
Kainos Smart: Empowering Business Growth

We are seeking an experienced Digital Transformation Manager to join our team. In this role, you will be responsible for managing the transition of Workday implementations from the delivery environment into Application Managed Services.

Your key responsibilities will include:

  • Managing the delivery of support services in line with agreed service level agreements to a portfolio of Workday clients.
  • Delivering small to medium change controls, enhancement requests, and additional proactive services.
  • Ensuring client requirements are fully achieved and seeking opportunities to improve the service.

To succeed in this role, you will need:

  • Experience of working in a commercial support environment with a good understanding of Service Management.
  • Performing all aspects of Service Management including incident prioritization, resourcing, milestone tracking, and commercial management.
  • A strong ability to communicate effectively with clients and colleagues.