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Network Support Engineer Position
1 tydzień temu
About the Job:
We are seeking a skilled Network Support Engineer to join our team at Meraki, LLC. As a key member of our support organization, you will play a crucial role in delivering exceptional technical support to our clients and partners.
Job Responsibilities:
- Provide top-notch technical support to clients and partners across a wide range of network-related issues.
- Collaborate closely with cross-functional teams to resolve complex technical issues efficiently.
- Diagnose and troubleshoot network-related problems, including wireless, security, switching, and IoT issues.
- Work effectively with Escalations, Engineering, Sales, and other Cisco teams to resolve critical cases promptly.
- Analyze packet captures using Wireshark to identify and resolve issues.
- Stay up-to-date with the latest Meraki features and technology advancements through instructor-led and self-paced training modules.
- Develop in-depth Knowledge Base articles leveraging acquired knowledge.
- Proactively develop professionally within your role while aligning with business objectives.
About You:
We are looking for a creative problem solver who cares deeply about what matters to our customers, partners, and colleagues. As a skilled communicator, you will build meaningful customer relationships while responding quickly and efficiently to their inquiries.
Requirements:
- A solid understanding of network technologies, including firewalls, content filtering, routing/switching, VLANs, and wireless.
- Thorough comprehension of fundamental networking protocols, such as TCP, STP, ARP, Ethernet, UDP, RADIUS 802.1x, OSPF, etc.
- 2-5 years of experience in supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, and/or DHCP servers.
- 2-5 years of experience in computer networking-related problem-solving, critical thinking, and troubleshooting.
- Demonstrated ability in troubleshooting WiFi networks.
About Us:
Cisco Meraki is the leader in cloud-managed IT, connecting passionate people to their mission by simplifying the digital workplace. Our impact is driven by innovative, purposeful, and vibrant people who make up our inclusive community.
