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IT Service Delivery Specialist

2 tygodni temu


Wrocław, Województwo dolnośląskie, Polska Michael Page Pełny etat
Key Responsibilities
  • Resolve incidents escalated by 1st Line Support with a focus on accuracy and timeliness.
  • Troubleshoot hardware, software, and network issues in hybrid and cloud environments.
  • Manage phishing threats, MFA, and access reviews to ensure security compliance.
  • Collaborate with IT teams, including 3rd Line Support and external vendors.
  • Conduct access audits and maintain compliance across systems.
  • Support and train Service Desk teams to enhance service capabilities.
  • Drive process improvement and contribute to our 'Shift-Left' strategy.