Quality Assurance Specialist with Polish Proficiency

1 tydzień temu


Poznań, Greater Poland Conectys Pełny etat

About Us

Conectys is one of the fastest-growing BPOs on the market, offering multilingual outsourcing services to customers in various industries. With over 3000 employees across 8 sites, we work together to support each other and make our customer's success our own.

Company Overview

We take pride in our approach to diversity, believing it adds value to every organization and enriches each of our lives. We are committed to fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

Career Development Opportunities

You will have space for learning, growing, and building your career as a Quality Assurance Analyst. With a strong focus on quality standards, you will be a bridge between our agents and clients, improving the quality of work of agents working on specific accounts.

Job Description

  1. Follow compliance with project quality standards.
  2. Identify, record, and inform superiors about possible nonconformities and their causes.
  3. Propose and apply corrective measures.
  4. Control, monitor, and perform verifications in different phases of the process.
  5. Evaluate training and retraining needs, submitting proposals and suggestions for improvement.

Requirements

  1. A C1 level of Polish (both written & spoken).
  2. A B2 level of English (both written & spoken).
  3. At least 1 year of experience working in BPO.
  4. Experience in Quality Assurance within a call center is a plus.
  5. Excellent command of Microsoft Office tools (especially Excel).
  6. Good communication and leadership skills.
  7. Adaptability to new circumstances, technologies, and procedures.
  8. Proactivity, driven to suggest and implement quality improvements.

Benefits

  1. Competitive salary package.
  2. Social Fund (Christmas Bonus, Holiday Allowance, etc.).
  3. Employee Recognition Program.
  4. Multicultural environment.
  5. Opportunity to work from our modern office located in the city center.
  6. Private medical insurance.
  7. Access to Multisport card.
  8. Wellness activities for your wellbeing.


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