Data Management Lead

4 dni temu

Gdańsk, Pomerania, Polska ENGINEERINGUK Pełny etat

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Speech Technology Team Manager, ENGINEERINGUK

Sector: Retail and Wholesale
Role: Manager
Contract Type: Permanent
Hours: Full Time

Description of Job Responsibilities

We are seeking an experienced team manager to join our operations in ENGINEERINGUK to develop, manage, and support our ML Data Services Operations team with Speech and Language solutions. The team researches and delivers high-caliber multi-language Text-to-Speech technology, leading to voice quality and accuracy.

Main Job Responsibilities

  1. Manages a team of approximately 25 ML Data Associates, providing guidance on work types and prioritization.
  2. Executes plans for the team to perform tasks related to multiple ML workflows in a well-defined process area.
  3. Ensures ML data workflows are quality compliant, analyzing ML data, SIM issues, and metrics, highlighting trends, gaps, etc., and providing status reports.
  4. Identifies risks and ensures escalations reach the right people, adhering to confidentiality and compliance requirements.
  5. Responsible for known SLAs and task completion targets (within provided capacity) for specific customers.
  6. Works with internal/external teams and uses knowledge and expertise to execute business goals.
  7. Uses data to set/revisit operational goals and manage activities.
  8. Manages escalation/complex tickets; analyzes data; highlights trends, gaps, etc.; and reports key metrics.
  9. Presents data in business meetings/reviews.
  10. Designs and implements process improvement projects that impact team level performance, participating in new workflow roll out projects teams.
  11. Coaches direct reports on demonstrating leadership principles in their role.
  12. Assigns appropriate challenging work to employees to develop & prepare them for larger roles.
  13. Provides team guidance on work types and prioritization. Work of the team primarily focuses on straightforward, well-defined objectives, but may take on ad hoc and ill-defined requests.
  14. Devises and implements performance improvement plans for associates, provides regular coaching and feedback to direct reports with regard to quality, performance, behavior, and career development.
  15. Performance manages the team based on metrics & deliverables on a regular basis, and makes decisions on hiring & firing.
  16. Holds team members accountable for performance based on metrics and adherence to rules and guidelines.

About the Role
Our team's mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies, contributing to the development of advanced AI solutions.

Required Skills and Qualifications

  • Bachelor's Degree in a relevant field, such as Business Administration, Liberal Arts, Sciences, Computer Science, Engineering, Social Sciences, Visual and Performing Arts, or Communication.
  • Experience managing high performing teams of up to 20-25 direct reports, leveraging strong proficiency in English across verbal, written, reading, and comprehension skills.
  • Strong analytical, interpersonal, and communication skills, with a demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues.
  • Leadership experience in coaching and performance management, with a passion for delivering a positive customer experience, and maintain composure in ambiguous and difficult situations.

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